Urban Armor Gear Reviews

At the moment, I can only express my delight at how quickly I received a case from UAG for the Samsung Galaxy S21 Ultra and did not have to pay any customs fees back in January.
I cannot comment yet on the case as I have had a problem with my Network/Contract but due to receive Samsung Galaxy S21 Ultra this coming Saturday so will update my experience with UAG.
I think the colour of the case is brilliant :).
Having used my UAG Monarch case with my S21 Ultra for a few weeks, I am very happy with it:). I would still give UAG 5 stars and will buy my next case for my next mobile phone from them :).
Would totally recommend UAG.

Buyer beware. After a year of zero issues the pad started to frill inside black pieces just starting to fall on everything. Car clothes everywhere. Keep in mind I keep this in the house next to my bed and we have the house at 69 degrees. I sent 5 pics of back and front of pad and asked what can be done. After a week I reached out again and two days later I receive an email requesting 4 pics back and front. And they do not cover most likely this kind of issues. I said back you clearly have 5 pics attached to their email . This continued . Customer service -Zero- gave me the run around. Disgusting customer service . This is one of the most expensive products for covers and it’s a piece of crap after a year. The customer service is worse. A bad joke.
Save your money they is nothing of value hear besides a lesson learned Buyer beware

I got my case 30 mins ago in the mail. Put it on my surface pro 7 and tried to use the stand. It immediatly snapped and broke. The stand is made of cheap plastic. Would not recommend.

AWFUL SERVICES. UAG website doesn’t have order tracking feature. You have to send an mail to support team separately. It takes almost 1 month to deliver my package. The customer support team doesn’t help anything.

For me the same story as what Alex tells below. I ordered an expensive laptop bag. You assume that all costs are mentioned. When I picked it up at the post office, I was allowed to pay 27 euros extra in customs. In addition, it just comes from China and not from America as they believe everywhere.

I ordered a case for a MacBook Pro which included shipping costs. It turns out the item is shipped from Hong Kong to the UK. It’s now 3 weeks since the order and it’s not yet been delivered. I have just found out that I have to pay a customs and admin charge which is about 35% of the product cost before I can receive it. UAG say I can reject the product and get a refund. But have to have the product delivered before I can reject it so would be out of pocket and not even have the product! I can’t recommend this company.

Terrible service. Ordered a phone case which was expensive but bosted fantastic features, I then waited several weeks before contacting them only to find out it had been stopped at customs.
I have had no contact from customs to request payment and contacing urban armor is a waste of time. Currently battling to get a refund via paypal.
DO NOT USE!

Fast delivery, cheap prices, high quality products.